AquaInfo | aquabilities

We sell all the gear you need on deck!
All swimmers are required to wear a swim cap - exceptions are made
for those who are sensitive
Our goggles are not required, but are recommended
We require swimmers under 3 or who are not 100% toilet trained to wear a properly fitted Happy Nappy swim bottom which is made of thick, comfortable neoprene material and prevents any solid waste from getting into the pool - it can also double as a swimsuit - it will not stop diarrhea
Please do not come to swim class if your child has experienced fever, vomiting or diarrhea in the past 48 hours - we will give you a makeup token for that day
If a swimmer is overly sensitive to temperature, we encourage you to wear a thermal neoprene wetsuit or spring suit
If your child is sensitive to water on their face, please bring a washcloth from home to use during swim class
If your child is hesitant about coming to the pool, please have them bring a favorite water toy, doll or action figure from home to help ease the transition

Please report any future absence from a group class on our online portal. This will allow our system to put a token on your account and make your spot available to another swimmer who may need a makeup
Makeups are not guaranteed - they are offered to you as a courtesy - please try to come to your regularly scheduled class
Makeup tokens may be redeemed at any of our locations by clicking the link on our website and signing up for a class at the same level as the swimmer
Makeup tokens expire in 6 months from the date of the absence and may only be used while you are actively enrolled in the program
If you would like to withdraw from a group class, please give 30 days written notice to avoid being charged for the following month’s tuition - if less than 30 days notice is given, an early cancellation fee may be charged - we will credit your Aquabilities account for the remainder of your unused tuition which can be used for a future class

If you will be absent from a private lesson, please email us as soon as possible (please do not do this through the portal)
Our instructors will still be paid in your absence so we do charge a small cancellation fee based on the length of your lesson - any absence with less than 24 hours notice may be charged the full tuition
If you would like to withdraw from private lessons, please give 7 days written notice to avoid the early cancellation fee which is equivalent to one week’s tuition. We will credit your Aquabilities account for any remaining classes that have been paid for,minus the early cancellation fee - refunds will not be issued

If there is a pool closure due to extreme inclement weather (snow, ice, natural disaster) or other emergency, you will be offered a make-up token for any classes missed that were paid for - we do not offer refunds for program changes or cancellations
If there is a pool closure due to thunder, bodily fluid or acute mechanical issue, all swimmers will be given a water safety lesson on deck - these lessons are part of our program and will teach our swimmers and families about water safety at home, on vacation, on the boat, at the beach, at the pool and on ice - we encourage all to attend as this is lifesaving information

Our classes are ongoing and you are perpetually enrolled in our program
until you give us 30 days written notice
You credit card on file will be charged on the 20th of each month for the
following month’s tuition and any outstanding balance
Group tuition is the same whether we swim 3, 4, or 5 times a month
The annual enrollment fee will be charged upon enrollment and then during
the month of your yearly anniversary
If you need alternate payment arrangements, please contact us
Please consider donating to Hope Floats Foundation on our website
which directly supports the swimmers in our community!

(347) 541-POOL (7665)